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NCS-1 with Logo
Beginning Monday, October 23, 2023 through Monday, November 6, 2023, the Village of South Elgin conducted a community-wide survey to better identify how our residents assess Village services such as police, public works, utility billing, parks & recreation programming, infrastructure and more.

See the full community survey report here.
Interested in learning more about the Aging-in-Community survey ? Find those results here.

The Village teamed with Polco, developers of The National Community Survey™ (The NCS™). Along with specific South Elgin questions, the standardized format assures high quality research methods and directly comparable results across all communities who use The NCS surveys. The NCS captures residents’ opinions concerning 10 facets of livability: Economy, Mobility, Community Design, Utilities, Safety, Natural Environment, Parks and Recreation, Health and Wellness, Education, Arts, Culture, Inclusivity and Engagement.

The community survey, approved by the Village Board of Trustees and implemented by the Village’s Equity & Belonging Commission, received 621 total responses: 470 from randomly mailed surveys to 3,000 households, and 151 responses during the open participation period. The comprehensive survey results are available at Thank you to all who participated!

Key Findings
The majority of residents perceive the Village of South Elgin as a safe place to live. More than 9 in 10 reported feeling very or somewhat safe in their neighborhood. Fire services, emergency medical services, police services, crime prevention and animal control all rated evenly with national benchmarks (ranging from 80-90% approval ratings).

Residents value South Elgin’s natural environment and recreational opportunities. Approximately 8 in 10 residents positively scored the overall quality of the natural environment and cleanliness of South Elgin. 9 in 10 gave higher than national averages for recycling services and yard waste pick-up.

Residents give high marks to South Elgin’s community design. Approximately 9 in 10 residents evaluate their neighborhood as an excellent or good place to live.

Community members appreciate many aspects of the Village’s leadership and governance. At a rate exceeding national averages, approximately 8 in 10 residents assessed South Elgin’s quality of service and customer service as good to excellent.

Benchmarked against national results, South Elgin performed better than the country in 28 categories, and had similar results in 94 categories. South Elgin ranked below national results in one category: water quality.

The compiled results are available here, and will assist the Village President, Village Board of Trustees and Village staff to shape, refine and improve operational, strategic, and policy decisions as necessary.