Coronavirus News/Updates

Updated Information regarding the Coronavirus, Governor Pritzker's Stay-at-Home Orders and How it Affects South Elgin

Please note: the following information will be updated and clarified on an ongoing basis. Please check back regularly.

April 6, 2020 UPDATE: Important News About Recycling: If you or a member of your family contracts COVID-19 Coronavirus, please bag all of your recyclables and place them in your garbage. In an effort to protect employees at the recycling centers who physically sort materials, it is best for those households to refrain from recycling. This requirement does NOT apply to those households that are COVID-19 free. 

On a related note, masks and latex gloves you might wear for grocery shopping are NOT recyclable. Please toss this protective equipment in bagged trash. Keep the recycling employees safe and healthy in order keep the recycling plants in operation.

April 3, 2020 UPDATE: Birthday Parades: During the Stay At Home orders enacted during the COVID-19 pandemic, the South Elgin Police Department and South Elgin & Countryside Fire District have partnered to provide a drive-by parade for residents enjoying a socially distant birthday. Details in the menu to the left or click here.

#AllInIllinois: Learn more about this statewide campaign to ensure social distance while making the best of a difficult situation. See activities, inspirations and ideas when you visit:

Stay at Home Orders: Governor Pritzker has extended the stay-at-home order for the entire state of Illinois effective Saturday, March 21, 2020 at 5pm through Thursday, April 30, 2020. The content of the original proclamation can be found here. The Village will update details regarding this extended measure. In the meantime, we recommend reviewing the details and FAQ available at the State of Illinois Coronavirus Response website

The Village of South Elgin will continue to provide essential services for our residents, such as police services, trash pick-up, water service maintenance and snow plowing. For police-related questions, there is a call button in the vestibule of Village Hall, or call 911 for emergencies and immediate service. Please see the additional contact information below. Voicemail messages will be monitored during the Stay-at-Home period:

  • Administration/Utility Billing: 847-742-5780
  • Parks & Recreation: 847-622-0003
  • Public Works: 847-695-2742
  • Police Department: 847-751-2151
  • Community Development: 847-741-3894

Additional Methods for Contacting the Village: if you have questions about your water bill or other issues, the Village will monitor voicemails left at our main number 847-742-5780. We have also provided two methods to reach us online. Please see the menu to the left; it includes an email directory to staff members, as well as a Report A Concern option if you notice an issue such as a streetlight not functioning. As always, any concerns of criminal/suspicious activity should be steered immediately to 911.

Village of South Elgin Declares Local State of Emergency: As result of the recent COVID-19 pandemic and the anticipated future impacts of this global crisis, the Village Board of Trustees meeting held March 16, 2020, officially declared a local state of emergency and granted emergency authority to Village President, Steve Ward. This authority, as outlined in the lllinois Municipal Code, the lllinois Emergency Management Agency Act and Ordinance 2O2O-09, is in effect until the next Board Meeting, Monday April 6, at which time the Village Trustees will consider whether to extend the authority. This declaration primarily enables the Village to receive potential federal and state disaster funding, and allows the Village flexibility to make decisions in order to maintain essential services during this unprecedented public health crisis.

Status of Parks and Playgrounds: The walking/biking trails, paths and fishing spots in our Village parks remain open during the stay-at-home period. However, per the Governor's executive order, certain amenities are closed, including: disc golf course, skate parks, ninja warrior course, gazebos, shelters and play structures (slides, swings, climbing structures, independent play pieces). Play structures are located in our parks on either mulch or unitarian surfaces.  The dog park, with an anticipated spring 2020 grand opening, will remain closed to the public until further notice. We welcome residents and visitors to practice social distancing by using the Village's walking trails, fishing ponds and open space in our parks.  Please a six foot distance!

Utility Billing: No late fees will be charged for utility bill payments originally due March 25.  We encourage you to pay online or use the utility bill dropbox located in the turnabout outside Village Hall. Other questions? Feel free to email Online Payment of Utility Bills: For new users to our online payment portal, the software requires users to establish an account. The online portal is available here. Have your Account Number and Name exactly as it appears on your bill and select Create User Profile. You will be prompted to provide a username, password and email address. You will receive an email to confirm your email address and finish creating your account. If you prefer paying via automatic withdrawal from a bank account, please click here for an Automatic Utility Bill Payment Authorization form. Please print, complete and submit the form to Village Hall upon after we have re-opened. Questions? Call Village Hall at 847-742-5780.

What is an Essential Business? South Elgin Police have received calls from businesses asking whether they meet the definition of essential by the State.  We do not have that authority. The Illinois Department of Commerce has created a simple flowchart to determine whether you have an essential business. View it here.  Further questions? Please contact the Illinois Department of Commerce at or call 800-252-2923.

Personal Protective Equipment (PPE) Donation Opportunity: Kane County OFfice of Emergency Management has set up a public donation beginning Monday, March 30 until April 17, 2020 from noon until 7pm.  The drop-off site will be locate in the parking lot of the Kane County Judicial Center (Rt 38 and Peck in Geneva). Full details here.

March 23, 2020 Update re: Trash and Recycling Pick-up: Groot Industries has issued a temporary alteration in trash pick-up to ensure employee safety and minimize direct contact with trash. Effective immediately, Groot requires all trash be deposited within a  Groot-designated cart, a can with handles, or bagged. Loose uncontained items will not be collected. More specifically: 

  • All bulky item/construction debris collection is suspended until further notice. 
  • All white good/e-waste collection is suspended until further notice. 
  • Recycling that doesn't fit within the designated container should be bagged (note: recycled items in the cart don't need to be bagged)

More information from Groot is available in the navigation menu to the left, or click here.

Modified Liquor Commission Rules: Village President, Steve Ward has issued a temporary alteration to local liquor commission rules allowing curb-side or parking lot delivery of packaged liquor goods (NOT mixed onsite or open alcohol). For full details, see the navigation menu to the left or click here.

What's Open? What's Closed? The following businesses and organizations will remain open during this shelter-in-place period: grocery stores, gas stations, banks, healthcare providers, convenience stores, veterinarians and laundromats. Essential construction and infrastructure projects will continue. Public transportation will continue to operate, though we recommend checking with METRA and Pace as their schedules may change.

The Village Hall and other administrative buildings will be closed to the public. The vestibule at Village Hall will remain open to allow access to the police call button. 

Building Permits: Building permit applications will NOT be processed while stay-at-home orders are in effect. However, if homeowners and businesses require an emergency service, such as a water heater replacement, please have the work completed, and the inspection will take place at a later date.

Solicitors Prohibited: All door-to-door solicitor licenses have been suspended until further notice. No solicitor is approved to approach any South Elgin residences. Be wary of anyone claiming they have special exemptions. The US Census Bureau has suspended all door-to-door canvassing. Any person representing an agency offering coronavirus insurance/cures/protection is a scam. The South Elgin Police Department strongly recommends you call 911 to report any encounters with solicitors.

COVID-19 Scam Alert: The FBI has issued an alert and if you encounter any of the following, please call 911:
  • TESTING SCAMS: People are selling fake at-home test kits or going door-to-door performing fake tests for money.
  • TREATMENT SCAMS: People are offering to sell fake cures, vaccines, and advice on unproven treatments for COVID-19.
  • SUPPLY SCAMS: People are creating fake shops, websites, social media accounts, and email addresses claiming to sell medical supplies currently in high demand, such as surgical masks. When consumers attempt to purchase supplies through these channels, fraudsters pocket the money and never provide the promised supplies.
  • PROVIDER SCAMS: Individuals are contacting people by phone and email, pretending to be doctors and hospitals that have treated a friend or relative for COVID-19 and demanding payment for that treatment.
  • CHARITY SCAMS: People are soliciting donations for individuals, groups, and areas affected by COVID-19.
  • PHISHING SCAMS: People posing as national and global health authorities, including the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC), are sending phishing emails designed to trick recipients into downloading malware or providing personal identifying and financial information.
  • APP SCAMS: People are creating and manipulating mobile apps designed to track the spread of COVID-19 to insert malware that will compromise users’ devices and personal information.
  • INVESTMENT SCAMS: People are offering online promotions on various platforms, including social media, claiming that the products or services of publicly traded companies can prevent, detect, or cure COVID-19, and that the stock of these companies will dramatically increase in value as a result. These promotions are often styled as “research reports,” make predictions of a specific “target price,” and relate to microcap stocks, or low-priced stocks issued by the smallest of companies with limited publicly available information.
Violators of Social Distancing Expectations: We are entering a period of heightened social distancing. If you are aware of gatherings or parties which could continue the spread of COVID-19 Coronavirus, please call South Elgin Police at 911.

Additional Resources: Along with the resources appearing in the menu to the left, these websites provide daily Coronavirus information as it affects Illinois and Kane County:

•             Kane County Health Department:

•             Illinois Department of Public Health:

Food for Seniors in Need: Food for Greater Elgin will begin a ‘seniors only’ food distribution on Friday afternoons from noon to 2 pm beginning March 27.  People over the age of 65 may visit The FFGE facility at 1553 Commerce Dr. in Elgin.  A photo ID and bill documenting current address will be required.  Food for Greater Elgin operates on a client choice model so that guests may shop for food in our warehouse.  Note:  FFGE seeks volunteers for this and other roles which provide essential services at this time of highest need. 

Food for ECC Students in Need: Food for Greater Elgin has begun serving students from Elgin Community College at its warehouse at 1553 Commerce Drive in Elgin.  Students will need to bring their ECC student ID card to get food.  Distributions of food are on Mondays and Thursdays from 6 to 8 p.m., Tuesdays from 9 to 11 a.m. and Wednesdays from 11-1 p.m. 

State of Illinois Coronavirus Website: A direct link can be found in the navigation bar to the left, or click here.

Emergency Relief from Small Business Association A direct link for South Elgin small businesses seeking financial relief can be found in the navigation bar to the left, or click here.

South Elgin Parks and Recreation:  All South Elgin Parks & Recreation programs and events are canceled through April 8. We will continue to monitor recommendations by the Kane County Health Department, CDC and other healthcare experts, and provide additional updates regarding Parks & Recreation and other Village services. Questions? Please call 847-622-0003 or email Thank you for your patience and understanding.

South Elgin Police Department: Citizens should know the following issues may arise during this critical time and your police department is here to aid you in those issues.  Our officers will respond to all in-progress police calls for service. Citizens wanting to report delayed thefts, damage to property, or harassment by telephone/internet may call the police department to make the report. An officer will more than likely call you back to take the report over the telephone. Citizens requesting the below items may contact Records via email at

  • Police Reports via the Freedom of Information Act (FOIA)
  • Overweight vehicle permits
  • Residential "out of town" checks

Adjudication Hearings: Due to the state of emergency, all local ordinance Adjudication Hearings for April 8, have been continued to May 13, 2020 at 3 pm.

South Elgin Police Department: To mitigate the potential spread of COVID-19 Coronavirus, the police department has suspended the following services:

  • Fingerprinting for employment
  • Community relations events
  • Ride-a-longs
  • Police department tours

Questions or concerns? Please contact the police department at 847-741-2151.

Panton Mill Park Groundbreaking Ceremony: The Panton Mill Park Groundbreaking ceremony originally scheduled for Monday, March 16 has been canceled. More details about the new Panton Mill festival-styled park are available here.

Governor Pritzker and the South Elgin Parks and Recreation Department encourage residents to continue enjoying the fresh air via hiking, biking and walking our many miles of trails. However, all Village playgrounds, skate parks and disc golf are temporarily closed. Please remember social distancing is an imperative to mitigate the spread of COVID-19 coronavirus. This is a challenging time and new experience for everyone. Along with washing hands and social distance, please treat your family and those you might meet at the grocery store or gas station with kindness and patience. 

We are truly looking forward to resuming our normal services, re-connecting with friends, neighbors and visitors, and enjoying better days ahead. 

Important Information from the Kane County Health Department:
The Kane County Health Department provides resources to our community on a variety of health issues, including dedicated information related to COVID-19. You can access their site here

We encourage all residents to take the following preventative measures to reduce the spread of COVID-19:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people if you are at higher risk of getting very sick.
  • Stay home if you are sick, except to get medical care.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash and immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

In addition, the Illinois Department of Public Health has created a hotline for Coronavirus information. It provides consistent information, answer questions, share facts about symptoms, and provides up-to-date information from the CDC. Call 1-800-889-3931 anytime or email DPH.SICK@ILLINOIS.GOV´┐Ż€‹